book direct Best Rate Guaranteed

Identity Theft - Phishing Alert


Identity theft can be committed by e-mail or via other means, such as regular mail, fax or telephone, or even by going through someone's trash. Identity theft occurs when someone uses another genuine person’s personal or professional information such as their name, email address, professional designation or other identifying information without their permission to commit fraud or other illegal activity.


Internet fraudsters and scam artists are increasingly targeting unsuspecting people by a method called PHISHING. Phishing is when you receive an authentic-looking email which purports to come from an official source or reputable business, but in reality is sent by criminals from a similar looking email address and which encourages you to provide personal or financial information. This information can be used for fraudulent purposes or to carry out illegal activity.


How to protect yourself from phishing


Please remember that AKARYN Hotel Group and its affiliated businesses will never send unsolicited emails which ask you to provide personal or financial information or request you to confirm details of business transactions by email.  If you receive an e-mail requesting such details, please do not respond or click on any links or attachments in the email.


AKARYN’s official communications are never sent from personal email addresses hosted on public domains such as yahoo, hotmail or gmail. If you are suspicious, please verify the sender email address carefully.


Other than email confirmations sent from an official AKARYN, Aleentaakyra email address (,, for bookings made via our website (,
AKARYN does not conduct or approve financial transactions over email.



What to do if you suspect you have received a phishing email

1. Do not reply.

2. Do not open any attachments. Attachments may contain malicious code that will infect your computer.

3. Do not click on any links included in the email.



If you are concerned that you have received a phishing email which purports to be from AKARYN, or that you have been victim to any similar scam which names AKARYN, please forward the suspect email to [email protected] for us to take necessary action. Alternately, you may report it immediately to our helpline at +66(0)2 514 8124.


The information and recommendations provided above are for information only to assist you manage the security of your own personal data. Neither AKARYN Hotel Group nor any of its affiliated businesses accept any liability for phishing emails, or any other scam communications, you may receive or any loss you may suffer as a result.


Contact us by email at [email protected]

Contact us by Telephone +66(0)2 514 8124